What We Promise You

Personal Expert

At the heart of our service is Mikko, who has over 40 years of experience in alpine racing and coaching.
Every order and equipment selection goes through him — nothing is left to guesswork.

You can reach out with any skiing- or equipment-related questions, big or small.
You’re always welcome to call or message us — it’s simply part of our service.

100% Satisfaction Guarantee

What matters most to us is that your equipment truly works for you.
That’s why we offer a 100% satisfaction guarantee:

If you’re not completely satisfied with the product’s performance, you can exchange it for another item in the same product category within 20 days of purchase — even if it has been lightly used*.

If you exchange to a higher-priced product, you simply pay the difference.
If you choose a lower-priced product, we’ll determine the refund together on a case-by-case basis.

* The level of use will be assessed together with the customer to ensure the exchange is fair for both sides. Any shipping or handling costs are the responsibility of the customer.

20-Day Return Policy

We offer an extended return period.
Instead of the standard 14 days required by consumer law, you receive 20 days from the day you receive your order.

The return policy applies to unused products in their original condition.
(Tags and manuals must be included.)

Please note: The return policy does not apply to products requiring personal installation or modification, such as skis with mounted bindings or items that have been serviced or customized according to the customer’s request.

Support After Your Purchase

Equipment isn’t truly “ready” until it works perfectly for you.
If something feels off or needs fine-tuning, Mikko is here to help:

– by phone
– by message
– in-store

Throughout the entire season.

Why We Work Like This?

Because we want to serve you personally and ensure that your equipment genuinely supports your skiing and development. To us, equipment is not just inventory — it’s part of your experience, your safety, and your joy on the slopes.

Kind Regards, Mikko & Johanna

Alpinerace.fi